TERMS AND CONDITIONS

PAYMENT : BEFORE DELIVERY.

WE CAN NOT EXCEPT PAYMENTS BY CREDITCARD. ALL MONETARY TRANSACTIONS TAKE PLACE IN EUROS AND ARE MADE BY BANK WIRE TRANSFER ON OUR ACCOUNT ONLY.

PLEASE NOTE THAT WE WILL NOT ABSORB WIRE TRANSFER FEES, CAREFULLY VERIFY WITH YOUR BANK TO ENSURE THAT THE FULL AMOUNT WILL BE PAID OUT.

PROVIDE THE REFERENCE NUMBER (ORDER NR) (INVOICE NR) TO YOUR BANK, AND EMAIL US THE PROOF OF WIRE PAYMENT ALONG WITH YOUR REFERENCE NUMBER.

PLEASE FIND HERE OUR BANK DETAILS :

BANK NAME

KBC BANK NV

HAVENLAAN 2

1080 BRUSSELS - BELGIUM

ACCOUNT

IBAN BE 87 7350 2383 3894

BIC KREDBEBB

ACCOUNT HOLDER

BV LIBELYA

HASSELTWEG 443

3600 GENK - BELGIUM

DELIVERY TIME

- PIECES IN STOCK : 2 TO 3 WEEKS AFTER PAYMENT CONFIRMATION / DEPENDING ON THE WORKLOAD IN OUR WORKSHOP .

- PIECES TO BE MADE : 10 TO 12 WEEKS AFTER PAYMENT CONFIRMATION / DEPENDING ON THE WORKLOAD IN OUR WORKSHOP.

LEAD TIMES ARE INDICATED FOR INFORMATION PURPOSES ONLY, AND, IN EACH CASE, BEGIN ON RECEIPT OF PAYMENT.

WHAT IS MV’S SHIPPING POLICY?

CRATING AND SHIPPING COSTS WILL BE ADDED TO YOUR ORDER.

WE SHIP TO MORE THAN 100 COUNTRIES USING DHL OR TNT WORLDWIDE SERVICES, WITH DELIVERY WITHIN TWO TO SEVEN BUSINESS DAYS.

INTERNATIONAL SHIPPING RATES VARY BY COUNTRY AND DEPEND ON THE VOLUME/WEIGHT/DIMENSIONS OF YOUR PACKAGE.

WHAT ABOUT FEES, TAXES, AND/OR DUTIES FOR INTERNATIONAL ORDERS?

INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES DETERMINED BY THE COUNTRY IN WHICH THEY ARE SHIPPED. THESE FEES MAY TOTAL AS MUCH AS 30% OF YOUR ORDER VALUE AND ARE THE RESPONSABILITY OF THE CUSTOMER TO PAY UPON DELIVERY.

ORDERS REFUSED AT THE POINT OF DELIVERY WILL INCUR RETURN SHIPPING CHARGES AS WELL AS A 30% RESTOCKING FEE.

WE ARE REQUIRED BY LAW TO LIST DIRECTLY ON THE PACKAGE THE FULL VALUE OF ITEMS ORDERED AND CONTAINED THEREIN.

WE CANNOT MARK ANY PACKAGE AS A GIFT TO AVOID CUSTOMS AND DUTIES FEES.

ON RARE OCCASIONS, CUSTOMS AGENTS MAY DELAY THE DELIVERY OF, OPEN, AND/OR EXAMINE THE CONTENTS OF PACKAGES AT THEIR DISCRETION.

FOR MORE INFORMATION ON CUSTOMS FEES AND PROCEDURES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

RETURNS

ALL ARTICLES ARE CRAFTED BY HAND, LIMITED AND EXCLUSIVE AND THEREFORE CAN NOT BE RETURNED.

PLEASE CAREFULLY READ OUR GENERAL TERMS OF USE. BY ORDERING AND USING OUR SERVICES YOU AGREE WITH OUR TERMS AND CONDITIONS.